By accessing or using the website raadha.mtinstitute.in (“Site”) or any services provided by Raadha Health Care (“we,” “us,” or “our”), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please discontinue use of our Site and services immediately.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the Site after any such changes constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

Raadha Health Care provides a range of healthcare and wellness services through this platform, which may include but are not limited to:

• Online and in-person medical consultations with registered practitioners
• Health assessments, diagnostics, and reports
• Appointment scheduling and management
• Patient health records and secure portal access
• Wellness programs, diet guidance, and educational resources
• Pharmacy and prescription management support
• Lab test bookings and home sample collection services

All services are subject to availability and may be modified, suspended, or discontinued at any time without prior notice.

You must be at least 18 years of age to use this Site independently. Minors may access services only under the direct consent and supervision of a parent or legal guardian, who accepts full responsibility for compliance with these terms.

By using our services, you represent and warrant that:

• All registration and profile information you provide is accurate, current, and complete.
• You will maintain the security of your login credentials and not share your account with others.
• You will promptly notify us of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these terms.

All appointments must be booked via our official Site or authorised channels. By booking an appointment, you agree to the following:

• Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
• Repeated no-shows (3 or more) may result in temporary suspension of booking access.
• We reserve the right to reschedule appointments due to practitioner unavailability or operational reasons, with reasonable notice where possible.
• Appointment slots are not confirmed until full or partial payment is received (where applicable).

Always seek the advice of your physician or a qualified healthcare professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read on this Site.

Raadha Health Care does not guarantee any specific health outcomes from use of its services. Reliance on any information provided on this Site is solely at your own risk.

We are committed to protecting your personal and health data. We collect, process, and store your information in accordance with applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023.

• Your personal data is used solely to deliver, personalise, and improve our services.
• We do not sell, rent, or trade your personal information to any third party for commercial purposes.
• Health records are treated with strict confidentiality and are accessible only to authorised medical personnel directly involved in your care.
• You have the right to access, correct, or request deletion of your data at any time by contacting us.
• Data may be shared with regulatory authorities if required by law.

Please refer to our full Privacy Policy for complete details on data handling practices.

Fees for services are clearly displayed at the time of booking or purchase. All payments must be completed through our secure, authorised payment gateway. We accept major payment methods including UPI, net banking, debit/credit cards, and mobile wallets.

• Refunds for cancelled appointments (cancelled 24+ hours in advance) will be processed within 7–10 business days.
• No refunds will be issued for consultations that have been completed.
• In the event of a technical failure during payment, please contact us within 48 hours.
• Disputes or billing queries must be raised within 14 days of the transaction date.

All content on this Site — including but not limited to text, graphics, logos, icons, images, audio/video clips, and software — is the exclusive property of Raadha Health Care and is protected under applicable Indian and international intellectual property laws.

You may not reproduce, redistribute, modify, transmit, publish, or create derivative works from any content on this Site without our express written permission. Unauthorised use may result in legal action.

You are permitted to print or download content from this Site solely for your own personal, non-commercial use.

To the fullest extent permitted by applicable law, Raadha Health Care, its directors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use this Site or our services.
• Any errors, omissions, or inaccuracies in content on the Site.
• Unauthorised access to or alteration of your data.
• Any third-party conduct or content linked to or from our Site.

We do not warrant that the Site will be uninterrupted, timely, secure, or error-free at all times.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

If you have any questions, concerns, or requests regarding these Terms and Conditions, please reach out to us: